Lama AI is leading the AI era in lending. For decades, businesses have been underserved by complex processes, siloed systems, and an enormous amount of manual work behind lending. Founded in 2022 and already in production with dozens of banks, Lama is changing that with AI-native technology that streamlines lending end-to-end, turning weeks of work into minutes, helping banks serve more customers, and connecting opportunities across our lending network when one bank can’t say yes. With Lama AI, more banks can say yes, and more businesses can get the capital they need to grow.

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Founded by experienced entrepreneurs who have previously built multiple companies, Lama AI is backed by Tier-1 fintech investors. What does it mean for you? You’ll work with an exceptional team on one of the hardest and most exciting applications of AI: building technology that can fundamentally change how an entire industry works, while giving you the opportunity to grow faster than you thought possible.

We are looking for a sharp, proactive, and resilient student to join our Operations & Support team. In this role, you will be at the forefront of our customer experience, being the first point of contact for our valued customers when it comes to technical issues. You’ll need to combine analytical thinking with the ability to manage priorities in real-time, ensuring our customers receive fast responses and accurate solutions. You'll be an autonomous, self-driven owner, comfortable with complex configurations, code-level investigations, and clarifying needs. You will also collaborate with R&D to address capability gaps and handle complex technical escalations.

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• Customer issue resolution: Serve as the primary point of contact for technical issues, analyzing problems, identifying gaps, and providing structured solutions to ensure customer satisfaction.
• Ticket management: Triage support tickets and own the lifecycle of them, from the moment they are created to the moment they are closed (and everything in between).
• Proactive mindset: Identify patterns in customer issues before they become a ticket, and propose long-term solutions or process improvements.

• Troubleshooting DNA: A natural problem-solver who loves deconstructing complex logic-based issues and finding the ״why״ behind the ״what״.
• Ownership & proactivity: A self-starter who takes full responsibility for a task until it's resolved and always anticipates the next step.
• Communication skills: Excellent interpersonal skills with the ability to explain complex technical issues to non-technical personas, clearly. 
• Language skills: High-level of written English and Hebrew - must.
• Self-learner: Independently navigate rapidly changing systems to find root causes and learn new topics.
• Ability to commit to at least 10 available work hours per week in the afternoon/evening (this is a shift-based role, from 14:30-00:00 IDT, Mon-Fri).
• At least one year of studies remaining.
• Psychometric score above 700 - an advantage.