Lama AI is leading the AI era in lending. For decades, businesses have been underserved by complex processes, siloed systems, and an enormous amount of manual work behind lending. Founded in 2022 and already in production with dozens of banks, Lama is changing that with AI-native technology that streamlines lending end-to-end, turning weeks of work into minutes, helping banks serve more customers, and connecting opportunities across our lending network when one bank can’t say yes. With Lama AI, more banks can say yes, and more businesses can get the capital they need to grow.

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Founded by experienced entrepreneurs who have previously built multiple companies, Lama AI is backed by Tier-1 fintech investors. What does it mean for you? You’ll work with an exceptional team on one of the hardest and most exciting applications of AI: building technology that can fundamentally change how an entire industry works, while giving you the opportunity to grow faster than you thought possible.

At Lama AI, the Product Operations Manager owns customer implementations end-to-end. You’ll lead projects from kickoff to go-live: understanding client needs, designing workflow architectures, and building hands-on solutions on our platform. Supported by Product and R&D teams, you’ll ensure your solution designs run successfully in production. This role is built for someone who loves going deep and building solutions from start to finish.

• Own implementations end-to-end: drive customer onboarding from kickoff to go-live, taking full accountability for successful outcomes.
• Master the domain & product: build deep expertise in Lama’s platform and business lending to creatively solve comprehensive customer requirements.
• Configure solutions hands-on: build workflows, rules, and integrations directly in the platform, converting feature requests into precise specs for Product and R&D.
• Lead client working sessions: serve as the trusted product lead on onboarding calls, requirement walkthroughs, and progress reviews.
• Manage project timelines: keep multiple parallel implementations on track, proactively resolving blockers and escalating critical issues.

• Deep curiosity: a drive to understand how complex systems work and master a multifaceted product domain.
• Technical aptitude: hands-on experience configuring SaaS workflows, business rules, and data mappings-thinking like a builder with low-code and no-code platforms.
• Relevant experience: 2+ years in Implementation, Product Operations, TAM, or Technical Project Management within enterprises/B2B SaaS.
• Client communication: strong, fluent English skills to credibly lead technical discussions with global clients.
• Project execution: strong organizational skills to manage parallel timelines and deliverables efficiently.